We received a 501 error message from a customer who was trying to connect to a Gene6 FTP Server:
The solution was to add the following “Send Command(s) after connect:
CLNT www.yourcompany.com
CLNT command: Short for CLieNT = client identification to the FTP server
If you need any help, please let us know.
Regards,
Limagito Team
We received the following error from a customer trying to move files from a GlobalScape SFTP server:
Exception Error SFTP component not connected
The download always halted at 24%.
The solution was to:
If you need help, please let us know.
Regards,
Limagito Team
Dear users,
Important: Install on Windows 7 or higher. Always keep a copy of the previous and new installer. Be sure your current License allows you to update to this new version, the license filename mentions the last version you are able to update to. You can also check this using the LimagitoXC Config tool. If you have a newer license file available, please import this license first using the LimagitoXC (= File Mover Config Tool) before before doing the update.
A how-to update to the latest version of Limagito File Mover (v2017 and up) when the installer type stays the same (32bit > 32bit or 64bit > 64bit):
1. Do NOT uninstall the previous version otherwise you will lose the ‘Logon As User’ of the LimagitoX Services (*).
2. Stop all ‘in use’ LimagitoX Services
>> LimagitoXS, File Mover Engine as Service (If you are using our File Mover as Service)
>> LimagitoXW, File Mover Web Remote Tool as Service
3. Stop all ‘in use’ LimagitoX Applications
>> LimagitoXR, File Mover Remote Tool
>> LimagitoXC, File Mover Config Tool
>> LimagitoXA, File Mover Engine as Application (If you are using our File Mover as Application)
4. Run the latest installer
5. Start the Services you were using again
6. Start the Applications you were using again
A how-to update to the latest version of Limagito File Mover (v2017 and up) when switching between installer types (32bit > 64bit or 64bit > 32bit):
1. Stop all ‘in use’ LimagitoX Services
>> LimagitoXS, File Mover Engine as Service (If you are using our File Mover as Service)
>> LimagitoXW, File Mover Web Remote Tool as Service
2. Stop all ‘in use’ LimagitoX Applications
>> LimagitoXR, File Mover Remote Tool
>> LimagitoXC, File Mover Config Tool
>> LimagitoXA, File Mover Engine as Application (If you are using our File Mover as Application)
3. Uninstall the previous version. Be sure to write down the ‘Logon As User’ of the LimagitoX Service(s) as you will need it(them) later.
4. Run the latest installer
5. Adjust the ‘Logon As User’ of the LimagitoX Service(s) as written down in step 3.
6. Start the Services you were using again
7. Start the Applications you were using again
Please let us know if the info above isn’t clear or sufficient.
Regards,
Limagito Team
Limagito filemover is an automated file mover solution handling everything from moving, deleting to copying files.
Please don’t hesitate to contact us if you have any questions about our product and services.