Error Archives - File transfer tool from Limagito

20 Oct
Problem copying a file due to a folder tree that is too long
Problem copying a file due to a folder tree that is too long
Q: I’m contacting you because we’re experiencing a problem when retrieving and copying a file stored on AWS (bucket) via LimagitoX v2023.5.12.0 (screenshot attached). The problem seems to be linked to the length of the folder tree containing the file. In fact, when we test with a shorter tree path, the file is copied successfully. Unfortunately, according to AWS, it is not possible to modify the path length of the tree structure.
To give you more information on the problem, I’ve attached two log files:
Log_OK_SrvLimagitoX.Ruleld : short tree path with which the copy works.
Log_KO_SrvLimagitoX.Ruleld: tree path imposed by AWS that generates the error (which doesn’t work).
A: We found some renaming errors in the log file.
2024-04-26 15:26:18 AMS_BI_AMAZON_TEST_S3_VGO [AWSS3GET] Rename Exception Error: Rename C:\Users\Admin_Limagito\AppData\Local\Temp\LimagitoX\LimagitoX.740\aps-download-publisher-11111111-5ce6-49d8-8037-111111111\versionId=c36c10e4-d59c-4f20-82f4-111111111111\executionDate=20240426\part-00000-111111111111111111111111111111111111.c000.csv.tmpdwnld To C:\Users\Admin_Limagito\AppData\Local\Temp\LimagitoX\LimagitoX.740\aps-download-publisher-11111111-5ce6-49d8-8037-111111111111\versionId=c36c10e4-d59c-4f20-82f4-111111111111\executionDate=20240426\part-00000-111111111111111111111111111111111111.c000.csv Error
When downloading files from AWSS3, we first store the stream of data we are downloading locally on the system. The same counts for all non-Windows folders as source, like AZURE, SFTP, FTP, … . During the download, the file has a temporary extension (.tmpdwnld). After a successful download, the file will be renamed to its original extension. The problem here is that Windows doesn’t like very long path + filenames, please check: link.
Solution: Please update to the latest build first (v2024.10.17.0 or higher)
Could you please open the Advanced option of this AWSS3 Rule:
Please add \\%\ as prefix to your ‘Temporary Directory’ setup. Please, always keep the temporary folder on the local system where the file mover is installed!
If you need any help with this “folder tree that is too long” question, please let us know.
Best Regards,
Limagito Team
#managedfiletransfer #filetransfer #filemanagement
By Limagito-Team Error max path, max_path, maxpath, too long
08 Apr
Exception code 0xc0000264 in faulting module name ntdll.dll
Exception code 0xc0000264
Faulting application name: LimagitoXS.exe, version: 2023.1.12.0, time stamp: 0x63c043db
Faulting module name: ntdll.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb67f
Exception code: 0xc0000264
Fault offset: 0x00000000000c85b8
Faulting process id: 0x17a0
Faulting application start time: 0x01d92f421698873e
Faulting application path: C:\Program Files\LimagitoX File Mover\LimagitoXS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Since we started in 2007 we never had such a hard time finding an issue. Together with the customer, who we really need to thank for all his help, we found the reason and fixed the issue in version v2023.4.5.0.
#FileTransfer
If you need any info , please let us know.
Best regards,
Limagito Team
By Limagito-Team Error 0xc0000264, ntdll.dll
06 Jun
SFTP Connection errors 10054 (0x2746)
Q: SFTP Connection errors 10054 (0x2746). Is there something we can look at in regards to this error? What causes it and if we can resolve? We’ve encountered a situation twice now where a vast amount of rules appear to stop processing to 1 particular server. The rules in web remote all turn green and stay green as if they are currently being triggered, but there is no output on the runtime log and no transfers take place. To resolve the issue we’ve restarted the Limagito server, and rule processing occurs normally again. Are we able to provide you with some logs that might help shed light on what’s occurred?
We have 173 rules, and of the failures they seem to be with this 1 SFTP server, destination and source rules. Is there a preference in which one we use? We scan the rules every 70 seconds.
With our SFTP Source Code Vendor 1 (SB) the error message looks like:
6/3/2022 9:12:57 AM SFTP Connected Error
6/3/2022 9:12:57 AM Connect attempt 1 Exception: Connection lost due to error 10054
6/3/2022 9:12:57 AM Connecting SFTP Server..
6/3/2022 9:12:57 AM Cyclus [SFTPGET]
6/3/2022 9:12:57 AM Start Source Thread
With our SFTP Source Code Vendor 2 (CK) the error message looks like:
A: With 70 seconds scan time we would certainly enable the ‘Stay connected’ option (Common Tab of SFTP setup). We guess this SFTP server is no longer accepting new connections (after x time). Please also check the ‘Hint’ in the feedback when using our SFTP Source Code Vendor 2 (CK). If you trigger the rules often then some SFTP servers will find this (connects/disconnects) suspicious and will no longer allow new connections for a certain time.
SFTP Setup (Source or Destination), enable ‘Stay Connected’.
#SFTP #Filetransfer #Filemanagement
If you need any info about this ‘ SFTP Connection errors’ question, please let us know.
Best regards,
Limagito Team
By Limagito-Team Error SFTP Sftp connection

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Error

Problem copying a file due to a folder tree that is too long

Exception code 0xc0000264 in faulting module name ntdll.dll

SFTP Connection errors 10054 (0x2746)

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