File Mover Blog

October 7, 2017

How-To Start Remote Support

Dear users,

We’ve changed to ‘’ as our primary remote support solution.

How it works

  • Goto
  • Click ‘Join Meeting’
  • A download will start because you will need to install a small piece of software to enable the remote support session
  • Run the application and send us the passcode displayed on this small piece of software
  • Click Yes when prompted to allow remote support session.

Downloads (directly)

widget-blueDeskRoll for PC

widget-blueDeskRoll for Mac


  • Security. 256-bit AES communications encryption, SSL, protection from passcode guessing attempts.
  • Works through firewalls, proxies, NAT. All you need is Internet access, there is nothing to configure.
  • IM chat. Often useful even if you can have a phone conversation.
  • Remote support of Windows and Mac users. Mac app is automatically offered to Mac users.

Best Regards,

Limagito Team

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