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Q: I am now trying to connect to a shared mailbox in 365, can you please assist on how I can do this? The authentication is working fine against the user mailbox [A] but I’m not sure how to modify the IMAP4 setup to connect to a shared mailbox.

Source:  [IMAP4]#adminlimagito@mycompany.co.uk@outlook.office365.com:993

MailUser:  adminlimagito@mycompany.co.uk

Shared mail:   health@mycompany.co.uk – mailbox permissions setup, email apps enabled

I’ve tried using: adminlimagito@mycompany.co.uk\health in the username and various other option all without success [B]

If I put health@mycompany.co.uk in the Mailbox I think it ignores this and connects to the user mailbox.

If I follow the instructions https://limagito.com/is-there-a-possibility-to-access-a-shared-office-365-mailbox-with-imap/ it returns error ‘Check Password’ [C]

Many thanks, Adam

[A]

[B]

[C]

– Limagito:

Hello Adam,
According to our information (confirmed by a user) you should enter the shared mail address as username (health@mycompany.co.uk)
The reason why in our article the password is left blank is because our user was using OAuth2 authentication.
( https://limagito.com/connecting-to-office-365-email-using-imap-and-oauth2-authentication/ )

That is why you get the ‘Check Password’ Messagebox.

Question, what happens when you enter health@mycompany.co.uk as username and the password from the admin account (adminlimagito@mycompany.co.uk).

– Customer:

As suggested I changed the username to health@mycompany.co.uk

And left the password is it was for the admin account (adminlimagito@mycompany.co.uk).

This now lists the health mailbox!

The source is now: [IMAP4]health#health@mycompany.co.uk@outlook.office365.com:993

I would not have thought to try exactly that. One for your (&mine) documentation perhaps

Thanks again for your quick response 😊

Adam

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